Frequently Asked Questions
Everything you need to know about our craft coffee and delivery.
How long does shipping take for freshly roasted beans?
To ensure peak freshness, we roast our beans in small batches. Orders are typically processed within 1-2 business days and delivered via standard shipping within 3-5 business days.
Do you offer international shipping?
Currently, Foxtail Coffee Co ships within the United States and Canada. We are working on expanding our logistics to bring our craft blends to more countries soon.
Can I return coffee beans if I don't like the flavor?
Because coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is a quality issue or an error with your order, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. We prioritize Direct Trade and Fair Trade practices, working closely with farmers to ensure sustainable growing methods and fair wages for every harvest.
Do you provide wholesale opportunities for cafes or offices?
Yes! We offer bulk pricing and wholesale accounts for businesses looking to serve Foxtail Coffee. Please visit our 'Wholesale' page to submit an inquiry form.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate flavor profiles.